Privacy policy

Last updated: 30th September 2026

1. About this Privacy Policy

This Privacy Policy explains how Wellworking Limited collects, uses and protects your personal information when you:

visit or use the Wellworking Re-Lived website;
purchase products from us;
create or use an online account;
contact us or make an enquiry;
arrange a delivery, collection, return or warranty claim;
sign up to receive marketing communications; or
otherwise interact with us in connection with Wellworking Re-Lived.

It also explains your rights in relation to your personal information and how you can contact us if you have any questions about how we use your information.

This Privacy Policy should be read alongside our Cookie Policy and Terms of Service.

2. About Wellworking

Wellworking Limited ("Wellworking", "we", "us" and "our") is a company registered in England and Wales under company number 03882328.

Registered Office:

C/O TC Group
The Courtyard
Shoreham Road
Upper Beeding
Steyning
West Sussex
BN44 3TN

Main Trading Address:

Wellworking Limited
Unit 7
Western Avenue Business Park
Mansfield Road
London
W3 0BZ

VAT registration number:

GB 744 4914 19

Wellworking Limited is the controller responsible for the personal information covered by this Privacy Policy.

We are registered with the Information Commissioner's Office (ICO). Our ICO registration number is ZB726244.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us using the details provided in Section 12.

3. The information we collect

The information we collect depends on how you interact with us.

3.1 Information you give us

This may include:

your name;
company or organisation name, where applicable;
billing and delivery addresses;
email address;
telephone number;
information required to process payments and refunds;
account and login information;
information you provide when contacting us or making an enquiry;
information you provide in connection with a delivery, collection, return or warranty claim;
reviews, feedback or other communications you send to us;
your marketing preferences; and
any other information you choose to provide to us.

Payment card information is processed securely by our authorised payment providers. We do not store your full payment card details.

3.2 Information we collect automatically

When you visit or use our website, we may automatically collect certain information about your device and how you use our website, including:

your IP address;
browser type and version;
device type and operating system;
pages and products you view;
how you navigate and interact with our website;
the website or source that referred you to us;
approximate location information;
cookie and consent preferences; and
other website usage and technical information.

We collect this information using cookies and similar technologies. Further information about the cookies and technologies we use is available in our Cookie Policy.

3.3 Information we receive from others

We may receive information from trusted third parties, including:

payment providers;
delivery and logistics partners;
ecommerce platform and technology providers;
marketing providers;
analytics providers;
publicly available sources such as Companies House; and
manufacturers or suppliers where necessary to fulfil your order or provide after-sales support.

3.4 Information we do not normally collect

We do not normally ask you to provide special category personal information, such as information about your health, ethnicity, religious or philosophical beliefs, political opinions, trade union membership, genetic or biometric information, or information about your sex life or sexual orientation.

We also do not routinely collect information relating to criminal convictions or offences.

If you provide sensitive personal information to us unexpectedly, we will only use it where necessary and where permitted by law.

4. How we use your information

We only use your personal information where we have a lawful reason to do so under data protection law.

The main reasons we use your information are to:

We use your information to...		Our lawful basis
Process and fulfil your orders		Performing a contract with you
Arrange delivery or collection of your products and provide related services		Performing a contract with you
Process payments and refunds		Performing a contract with you
Process cancellations, returns, repairs and warranty claims		Performing a contract with you and complying with our legal obligations
Provide customer service and respond to enquiries		Performing a contract with you and our legitimate interests in providing customer service and managing our relationship with you
Manage your online account		Performing a contract with you
Send service messages about your orders, deliveries, collections, returns, warranty claims or account		Performing a contract with you or complying with our legal obligations
Improve our website, products and services		Our legitimate interests in improving our business and customer experience, or your consent where required
Analyse website performance and how customers use our website		Our legitimate interests in understanding and improving our website, or your consent where required
Detect and prevent fraud, misuse or security threats		Our legitimate interests in protecting our customers, website and business, and complying with our legal obligations
Comply with legal, tax, accounting and regulatory requirements		Complying with our legal obligations
Send marketing communications by email, SMS or other electronic methods		Your consent where required or our legitimate interests where permitted by law

We may also use your personal information where necessary to establish, exercise or defend legal claims, or where otherwise required or permitted by law.

Where we rely on our legitimate interests, we consider whether the use of your personal information is necessary for those interests and balance them against your rights and interests.

If we need to use your information for a purpose that is significantly different from those described above, we will let you know where required by law.

5. Marketing

If you choose to receive marketing communications from us, we may use your contact details to send you news, offers, product information and other marketing communications from Wellworking.

Marketing communications may relate to Wellworking Re-Lived as well as other Wellworking products, services, events, offers and news that we think may be of interest to you.

We may send marketing communications by email, SMS or other electronic methods where you have consented to receive them or where we are otherwise permitted to do so by law.

You can change your marketing preferences or unsubscribe at any time by:

using the unsubscribe link included in our marketing emails;
following any opt-out instructions included in other marketing communications; or
contacting us directly.

If you unsubscribe from marketing, we may still contact you where necessary in connection with an order, delivery, collection, return, warranty claim, account or other service you have requested.

We may keep a record of your marketing preferences so that we can respect your choices in the future.

6. Who we share your information with

We may share your personal information with trusted third parties where necessary to operate our website, process and fulfil your orders, provide our services, communicate with you, improve our website and carry out marketing and advertising activities.

These may include:

Shopify, which provides the ecommerce platform used to operate the Wellworking Re-Lived website. Shopify collects and processes information about how you access and use our website and services. Where Shopify Network Intelligence is enabled, information about your interactions with our website may be shared with Shopify and certain third parties and combined with information about your interactions with other Shopify merchants and Shopify to provide Enhanced Services, including personalised experiences, analytics and advertising services. Shopify and these third parties may process information in countries outside the UK. You can find out more about how Shopify processes your personal information in the Shopify Consumer Privacy Policy and manage certain privacy choices through the Shopify Privacy Portal;
Brightpearl, which we use for order, inventory and business management;
PayPal and Klarna, where you choose to use their payment services;
Klaviyo, which we use to manage marketing communications and related customer communications;
LiveChat, which we use to provide online customer support;
Google, including Google Analytics and Google Ads, which we use for website analytics, advertising and measurement;
Microsoft, which we use for advertising and related measurement services;
Meta, which we use for advertising, audience measurement and related services;
Pinterest, which we use for advertising and related services;
delivery, logistics and collection providers where necessary to fulfil or collect an order;
manufacturers, suppliers and service partners where necessary to provide products, replacement parts, repairs or warranty support;
professional advisers, including accountants, auditors, insurers and legal advisers;
government bodies, regulators, law enforcement agencies or other authorities where we are required or permitted by law to share information; and
other technology and service providers that support the operation, security and administration of our website and business.

We only share personal information where there is an appropriate reason to do so and, where required, we put appropriate contractual and data protection safeguards in place.

Some of these organisations may process personal information outside the UK. Further information about international transfers is provided in Section 7.

7. International transfers

Some of the organisations we use to provide our website, services, payment processing, marketing, analytics and other business functions may process personal information outside the United Kingdom.

This means that your personal information may be transferred to or accessed from countries outside the UK.

Where we transfer personal information outside the UK, we take steps to ensure that an appropriate level of protection is in place in accordance with applicable data protection law.

Depending on the circumstances, these safeguards may include:

transferring information to a country, territory or organisation covered by UK adequacy regulations;
using approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the European Commission's Standard Contractual Clauses; or
relying on another lawful transfer mechanism or exception where permitted by data protection law.

Some of our service providers, including Shopify, operate internationally and may process personal information in a number of countries. Where these providers process personal information outside the UK, appropriate safeguards are used as required by applicable data protection law.

If you would like more information about the safeguards used when your personal information is transferred outside the UK, please contact us using the details provided in Section 12.

8. Keeping your information secure

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful access, use, alteration or disclosure, and against accidental loss, destruction or damage.

These measures include appropriate controls over access to personal information, security measures for our systems and services, and procedures designed to protect the information we hold.

Where we use third-party service providers to process personal information on our behalf, we take appropriate steps to ensure that they provide suitable safeguards for that information.

While we take reasonable steps to protect your personal information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil our contractual obligations, provide customer service, comply with legal, accounting and regulatory requirements, resolve disputes and establish or defend legal claims.

The length of time we keep information will depend on the type of information and why we need it. For example:

Order, payment and transaction records may be retained for as long as necessary to meet our legal, tax and accounting obligations and to maintain appropriate business records.
Customer account information may be retained while your account remains active and for an appropriate period afterwards.
Returns, repairs and warranty records may be retained for as long as necessary to administer the return, repair or warranty, maintain records of the products we have supplied and deal with any subsequent queries or legal claims.
Customer service enquiries and correspondence may be retained for an appropriate period depending on the nature of the enquiry and whether it relates to an order, return, warranty claim or other ongoing matter.
Marketing information and preferences may be retained while you continue to receive marketing from us. If you unsubscribe, we may retain sufficient information to record and respect your preference not to receive marketing communications in the future.

When personal information is no longer required, we will delete or anonymise it where appropriate.

In some circumstances, we may retain information for longer where we are required to do so by law or where it is necessary to establish, exercise or defend legal claims.

10. Your rights

Under UK data protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to:

Access your personal information – you can ask us for a copy of the personal information we hold about you and certain information about how we use it.
Correct your personal information – you can ask us to correct information that is inaccurate or complete information that is incomplete.
Delete your personal information – you can ask us to delete your personal information in certain circumstances.
Restrict how we use your personal information – you can ask us to limit the way we use your information in certain circumstances.
Object to how we use your personal information – you may have the right to object where we rely on legitimate interests or where your information is used for direct marketing.
Data portability – in certain circumstances, you can ask us to provide personal information you have given us in a structured, commonly used and machine-readable format or to transfer it to another organisation.
Withdraw your consent – where we rely on your consent to use your personal information, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Rights relating to automated decision-making – you may have rights where a decision that has a legal or similarly significant effect on you is made solely using automated processing.

These rights are not absolute and may only apply in certain circumstances. There may also be circumstances where we are permitted or required by law to refuse or limit a request.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing purposes.

You may also have the right to object where we use your personal information on the basis of our legitimate interests. Whether we can continue to use your information will depend on the circumstances and applicable data protection law.

If you would like to exercise any of your rights, please contact us using the details provided in Section 12.

We may need to ask you for information to confirm your identity before responding to your request.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are concerned about how we use your personal information. We would, however, appreciate the opportunity to address your concerns first, so please contact us if you have any questions or concerns about how we use your information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our website, the services and technologies we use, or changes in legal or regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this page. Where appropriate, we may also take reasonable steps to bring significant changes to your attention.

We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal information.

12. Contacting us

If you have any questions about this Privacy Policy, how we use your personal information, or if you would like to exercise your data protection rights or make a complaint about how we have handled your personal information, please contact us:

Email: info@wellworking.co.uk
Telephone: 020 3110 0610
Post: Wellworking Limited, Unit 7, Western Avenue Business Park, Mansfield Road, London, W3 0BZ

If you have a concern about how we use your personal information, we would appreciate the opportunity to address it.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about your rights and how to make a complaint is available at www.ico.org.uk.

13. Related Policies

Cookie Policy - Explains how we use cookies and similar technologies on our website.
Terms of Service - Explains the terms that apply when using our website and purchasing products.
Delivery Policy - Provides information about delivery and collection options, charges and estimated timescales.
Returns Policy - Explains how to cancel an order, return a product and receive a refund.
Warranty Policy - Provides information about the Re-Lived Warranty, faulty products and after-sales support.