Delivery policy
Last updated: 30th September 2026
1. About this Delivery Policy
This Delivery Policy explains the delivery and collection options available when you purchase products from Wellworking Re-Lived.
It should be read alongside our Terms of Service, Returns Policy and Warranty Policy.
2. Where we deliver
We currently deliver to mainland UK addresses only.
We do not currently offer our standard delivery service to Northern Ireland, Jersey, Guernsey, the Isle of Man or addresses outside the UK due to the size and nature of the products we sell.
If you would like to arrange onward delivery using your own freight forwarder, please contact us and we will be happy to discuss the available options.
If we are unable to deliver to your address, we will let you know and will not accept or fulfil the order for delivery to that address.
In exceptional circumstances, we may be able to arrange delivery to some UK islands using a specialist courier service. Additional delivery charges and longer lead times are likely to apply, so please contact us before placing your order to discuss your requirements.
3. Delivery charges
Our standard delivery charge is £19 per order for orders under £300.
Delivery is free for orders of £300 or more.
The applicable delivery charge will be shown during checkout before you place your order.
Where available, you may instead choose to collect your order from an agreed Wellworking location free of charge. Further information about collection is provided in Section 9.
4. Delivery timescales
We aim to deliver orders within one week from the date your order is confirmed.
Our delivery team will contact you to arrange your delivery and provide you with a one-hour delivery time slot.
Deliveries to more remote mainland UK locations, including parts of the Highlands, may take longer. We will let you know if we expect your delivery to take longer than our usual timescale.
Delivery timescales are estimates and may occasionally be affected by circumstances outside our reasonable control. If there is a significant delay to your order, we will contact you as soon as reasonably possible.
5. Preparing for your delivery
Please make sure that someone is available at the delivery address during your agreed delivery time slot to receive your order.
Before delivery, please check that there is suitable access for the products you have ordered, including through doorways, hallways, staircases and lifts where applicable.
If there are any access restrictions that may affect delivery, such as narrow entrances, restricted parking, stairs or limited lift access, please let us know before your delivery so that we can discuss the available options.
Most items are delivered fully assembled and ready to use. Some larger items such as tables or desks may require some assembly.
Items may be delivered without a box or additional packaging. This helps us reduce unnecessary packaging and waste.
Where packaging is used as part of our delivery service, our delivery team will remove it and take it away for recycling where possible.
6. Receiving your order
Our standard delivery service for larger items is provided by our trained delivery team, who will deliver your order during the agreed one-hour delivery time slot.
When your order is delivered, please check the products as soon as reasonably possible.
If you notice that a product has been damaged during delivery, an item is missing, or you have received the wrong product, please let our delivery team know where possible and contact us as soon as reasonably possible at info@wellworking.co.uk.
Please do not worry if you only discover a problem after our delivery team has left. Contact us as soon as you can and we will help you resolve the issue.
Your statutory rights are not affected by anything in this Delivery Policy.
7. Failed deliveries
Please make sure that someone is available to receive your order during the agreed delivery time slot and that we have suitable access to the delivery address.
If we are unable to complete the delivery because no one is available to receive the order, we cannot gain suitable access to the property, or for another reason within your control, we may need to rearrange your delivery.
Where a delivery needs to be rearranged for one of these reasons, an additional £19 redelivery charge will apply.
We will contact you to arrange a new delivery date and time slot.
You will not be charged a redelivery fee where we are unable to complete the delivery because of something within our control.
8. Cancelling or refusing a delivery
If you change your mind before your order has been dispatched, please contact us as soon as possible. Where we are able to stop the order before dispatch, we will cancel the delivery and provide a full refund, including any standard delivery charge you paid.
If your order has already been dispatched, you may still have the right to cancel your order. Please see our Returns Policy for further information about your cancellation rights.
If you decide that you no longer want your order when our delivery team arrives, you may refuse the delivery. The products will be taken away by our delivery team and the order will be treated as cancelled. We will provide a full refund, including any standard delivery charge you paid, and you will not be charged a separate return collection fee.
If you accept delivery and subsequently change your mind, our Returns Policy will apply. Where you ask Wellworking to collect the products as part of a change-of-mind return, a £19 collection charge will apply and will be deducted from your refund. Alternatively, you may return the products to an agreed Wellworking location free of charge.
Nothing in this section affects your statutory rights, including your rights where products are faulty, damaged, not as described or otherwise do not conform to the contract.
9. Collection from Wellworking
Where available, you may choose to collect your order from an agreed Wellworking location free of charge instead of having it delivered.
We will contact you when your order is ready for collection and confirm the collection location and any arrangements you need to be aware of.
Please do not travel to collect your order until we have confirmed that it is ready.
You are responsible for ensuring that you have a suitable vehicle and can safely transport the products you collect.
If someone else will be collecting your order on your behalf, please let us know in advance. We may ask the person collecting the order to provide the order details before we release the products.
If you are unable to collect your order as arranged, please contact us as soon as possible so that we can discuss alternative arrangements.
Your order will be considered delivered when it has been collected by you, or by someone you have authorised to collect it on your behalf.
10. Existing Chair Collection
Our Existing Chair Collection service is available with selected office chair orders for an additional charge.
Where this service is available, the applicable charge will be shown on the relevant product page and during checkout before you place your order.
Where this service is selected, we will collect one existing office chair for each qualifying chair purchased and take it away for recycling or responsible disposal.
Your existing chair must be ready for collection when we deliver your new chair. Please make sure that it is easily accessible and can be safely removed from the property.
The chair we collect does not need to be the same make or model as the chair you have purchased.
We may be unable to collect an existing chair if it is unsafe to handle, presents a health or safety risk, or cannot reasonably be removed from the property.
If your existing chair is not available or ready for collection when we deliver your order, we cannot guarantee that we will be able to return to collect it at a later date.
The Existing Chair Collection service is intended for recycling or responsible disposal. Once an existing chair has been collected, it cannot be returned to you.
11. Delays and circumstances outside our control
We will make reasonable efforts to deliver your order within the estimated delivery timescale and agreed delivery arrangements.
Occasionally, deliveries may be delayed by circumstances outside our reasonable control, such as severe weather, traffic disruption, transport or vehicle problems, access restrictions or other unexpected events.
If we become aware of a significant delay affecting your delivery, we will contact you as soon as reasonably possible and keep you informed of the revised delivery arrangements.
We will take reasonable steps to minimise the effect of any delay. Nothing in this section affects your statutory rights.
12. Problems with your delivery
If there is a problem with your delivery, please contact us as soon as reasonably possible so that we can help.
This includes where:
- your order has not arrived when expected;
- a product has been damaged during delivery;
- an item is missing from your order;
- you have received the wrong product; or
- you have any other concerns about your delivery.
Please provide your order details and, where relevant, photographs or other information that may help us understand and resolve the issue.
If a product is faulty, damaged, not as described or otherwise does not conform to the contract, you may also have rights under our Returns Policy, Warranty Policy and applicable consumer law.
Nothing in this Delivery Policy affects your statutory rights.
13. Contacting us
If you have any questions about your order, delivery, collection or this Delivery Policy, please contact us:
- Email: info@wellworking.co.uk
- Telephone: 020 3110 0610
- Post: Wellworking Limited, Unit 7, Western Avenue Business Park, Mansfield Road, London, W3 0BZ